Privacy Policy

Last updated: 22 April 2026

1. Introduction

Incuo Composite Doors ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website incuoscomp.media and use our services.

Please read this policy carefully. By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or quote request forms
• Subscribe to our newsletter
• Communicate with us via email or other channels
• Schedule a home survey

This information may include:

• Name
• Email address
• Postal address
• Property details relevant to quotations

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes
• To arrange and conduct home surveys
• To process and fulfil orders
• To send you updates about your project
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit a form or agree to receive communications
• Contractual necessity: To fulfil our obligations when you purchase from us
• Legitimate interests: To improve our services and communicate relevant information
• Legal compliance: When required by law

5. Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Our installation teams (employees only, not subcontractors)
• Finance providers if you apply for credit
• Legal authorities when required by law
• Service providers who assist our operations (under strict data protection agreements)

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Quote enquiries: 2 years
• Customer records: 7 years (for warranty purposes)
• Marketing preferences: Until you withdraw consent

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Incuo Composite Doors
Unit 14, Riverside Business Park
Chester Road, Birmingham
B35 7AH
Email: [email protected]